Protecting your privacy is very important to us. This document outlines Twisted Pine's Privacy Policy. It tells you exactly what information we gather, how that information is protected, and how we use that information to provide you with the best user experience possible.
Information We Collect.
Cookies. When you visit our website we use cookies to help with navigation. No personal information or technical information is gathered. Our cookies are non-persistent, which means they disappear when you close your browser. Our cookies are not stored on your computer’s hard drive; they are kept in memory and lost when you close your browser or navigate away from our website. Our website tracks your choices as you navigate through its pages. Using cookies allows us to maintain your choices and provide a good experience for you.
Analytics Information. We use analytics software to track how visitors use our website. No personal information is collected. We do collect information about your computer system; i.e., your IP address, the size of your monitor, your operating system, and the browser you used to access our website. We also log the date and time of your visit, how long you stayed on our website, and other such data. This information is important because it tells use where visitors come from and the type of content they are looking for on our website. Analytics data helps us understand what you are looking for so we can respond to your needs.
Personal Information. When you make a purchase from our online store we collect the following data to complete your purchase:
How We Use Your Personal Information. Your personal information is connected to your purchase. Once your credit card is processed, it is lost. We do not permanently store your credit card information. We do keep a copy of your personal and contact information, along with a copy of your purchase. If you elected to receive our quarterly newsletters, that will be sent with the next edition. You may opt out of receiving our newsletter at anytime.
Website Usage Information. As you browser our website, we keep track of all the resources you access. This helps us decide which type and kind of content to develop so we continue to meet your needs. From time to time we will send you a survey via email (if you agreed to receive our newsletter) as a tool you can use to provide us with feedback.
Information Access & Security
Company Access to Personal Information. It is Twisted Pine's company policy that we only access your personal information to send you content based on your choices. If access to your personal information is required (as in retrieving an order) this will be done according to internal operating procedures. We have this policy in place to protect your privacy. Even though your data is in our database, we consider it yours. This policy underscores our commitment to your privacy and to the security of your personal information.
Data Security. We will only share your personal contact information with a third party if required to do so by law, as in the case of a court subpoena. Your personal contact information is not shared with any other entity except for this circumstance. No sensitive data, such as a social security number, is requested or needed for using our site. Please alert Twisted Pine and the authorities immediately if a person, posing as a Twisted Pine representative, contacts you requesting sensitive information like your social security number, bank account number, etc.
Contacting Us
How to Contact Us. If you have any questions regarding any part of this privacy policy, there are a number of ways you can contact Twisted Pine. First, use the Contact Form on our website’s contact us page. You can also contact us by phone at 970-453-9588.
Changes to This Policy
Changes to this Policy. The Twisted Pine reserves the right to make adjustments to this privacy policy as part of its commitment to meeting our customers’ needs. Any changes to the policy will take effect 30 days after we post the policy change on our website and notify our users by email as to the coming change. This gives you time to review the change and make any adjustments necessary to your profile. We need to be able to change our policy, as law and Internet use require. It may be that certain elements of our policy become illegal in the future so we need to be able to change our policy to comply with applicable law.